Complete Purchase Protection
Shop with Confidence
Shop with confidence and enjoy purchase protection. Receive a full refund if your item doesn't arrive, arrives damaged, or doesn't match the description.
Purchase Protection
Rest assured knowing that we're here to assist you in case anything goes wrong during your shopping experience at Reflekt Sabers.
What's Covered by Purchase Protection:
- Items that don't match the description or photos
- Damaged items upon arrival
- Non-delivery or loss of items during shipping
- Product issues within the first year of purchase
Our Guarantee | 1-Year Warranty
We provide a 1-year warranty for all electronic parts and non-electronic parts included in our products. If any of our sabers are found to be defective due to faulty materials or craftsmanship, Reflekt Sabers will repair or replace them. Please note that this warranty does not cover damages caused by regular usage or wear and tear that may occur during duelling, as such wear and tear is considered normal and not a defect.
We've Got You Covered. Here's How It Works:
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Contact Us
If you encounter any issues, simply send us a message via the Contact Us page or via email at contact@reflektsabers.com, providing your Order Number and a description of the problem. -
Resolution Assistance
Within 48 hours, we'll respond with multiple options to resolve the issue, such as resending your order or issuing a refund. -
Confirmation
We'll carry out your chosen resolution and send you a confirmation email. Additionally, we value your feedback, so feel free to share any thoughts or suggestions.
